Refund policy

Returns and Refunds

You may request a return within 14 days of receiving your order. For a change-of-mind return, the item must be unopened, unused, and in its original packaging.

For hygiene and product quality reasons, we cannot accept change-of-mind returns for lash products that have been opened or used.

How to Request a Return

Email fullinca@gmail.com within 14 days of delivery with your order number and the item you would like to return. Please wait for our instructions before sending anything back. Items returned without prior approval may not be accepted.

For an eligible change-of-mind return, the customer is responsible for return shipping costs. We recommend using a tracked shipping service.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at fullinca@gmail.com as soon as possible with your order number and photos of the issue. We will review it and arrange an appropriate resolution. If we ask you to return the item, we will provide instructions and cover the return shipping cost.

Exchanges

If you would like a different style, please request a return for the eligible item and place a separate order for the new style.

Refunds

Once we receive and inspect an eligible return, we will let you know whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact fullinca@gmail.com.