Privacy policy
PRIVACY POLICY
Last updated: September 30, 2026
This Privacy Policy explains how FULLIN (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit fullin.shop, place an order, contact us, or otherwise use our website and services.
PRIVACY CONTACT
FULLIN’s Privacy Representative is responsible for our privacy practices. For privacy questions, access or correction requests, or complaints, please contact fullinca@gmail.com.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• Contact and order information, such as your name, email address, phone number, billing and shipping addresses, products ordered, and order history.
• Payment information. Payments are processed by Shopify and our payment providers. We receive transaction confirmations and limited payment details, but we do not receive your full payment-card number.
• Customer-service information, including messages, questions, reviews, and any information you choose to provide when contacting us.
• Technical and usage information, such as your IP address, browser and device information, cookie identifiers, pages viewed, and interactions with our website.
• Information from service providers, including Shopify, payment processors, fraud-prevention providers, shipping and fulfilment providers, and website applications that support our store.
HOW WE USE PERSONAL INFORMATION
We use personal information to:
• process payments, fulfil orders, arrange shipping, and provide order updates;
• respond to questions and provide customer support;
• operate, maintain, secure, and improve our website and services;
• detect and prevent fraud, misuse, or security incidents; and
• meet legal, accounting, tax, and regulatory requirements and enforce our terms and policies.
We collect, use, and disclose personal information only for the purposes described in this Policy, for other purposes you consent to, or as otherwise permitted or required by law.
MARKETING COMMUNICATIONS
We do not currently send promotional marketing emails. If we offer marketing communications in the future, we will request consent where required and provide a way to unsubscribe.
You may still receive transactional messages relating to your orders, account, deliveries, returns, or customer-service requests.
WHEN WE SHARE PERSONAL INFORMATION
We may share personal information only as reasonably necessary to operate our store and provide our services, including with:
• Shopify, which hosts and supports our online store;
• payment processors and fraud-prevention providers;
• Chit Chats, postal services, couriers, and other delivery providers;
• website, technology, analytics, customer-service, and professional-service providers; and
• government authorities or other parties when required by law, to protect legal rights, or in connection with a business transaction.
We do not sell personal information.
COOKIES AND SIMILAR TECHNOLOGIES
Shopify and our service providers use cookies and similar technologies to operate the website, remember preferences, understand website performance, prevent fraud, and support features you choose to use.
You can adjust cookie controls through your browser. Blocking essential cookies may prevent parts of the website or checkout from working properly.
For more information about Shopify’s privacy practices, please visit:
https://www.shopify.com/legal/privacy/consumers
INFORMATION PROCESSED OUTSIDE CANADA
Some service providers may process or store personal information outside Canada. In those locations, the information may be subject to the laws of the applicable jurisdiction. We use service providers that maintain safeguards appropriate to their role.
RETENTION AND SECURITY
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to complete orders, provide customer support, meet legal and accounting obligations, prevent fraud, and resolve disputes.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or electronic storage is completely secure.
YOUR PRIVACY RIGHTS AND CHOICES
Subject to applicable law, you may ask to:
• access the personal information we hold about you;
• correct inaccurate or incomplete personal information;
• withdraw consent where consent is the basis for collection, use, or disclosure;
• ask how your personal information has been used or shared; or
• request deletion where applicable.
We may need to verify your identity before completing a request. Certain information may need to be retained for legal, accounting, fraud-prevention, or operational reasons.
To make a privacy request, contact our Privacy Representative at fullinca@gmail.com.
CHILDREN’S PRIVACY
Our website and products are not directed to children, and we do not knowingly collect personal information from children.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. We will post the revised Policy on this page and update the “Last updated” date.
QUESTIONS AND COMPLAINTS
Please contact our Privacy Representative first at fullinca@gmail.com so we can review and respond to your concern.
If you are not satisfied with our response, you may contact:
Office of the Information and Privacy Commissioner for British Columbia
https://www.oipc.bc.ca/
Office of the Privacy Commissioner of Canada
https://www.priv.gc.ca/